Customer Queue Management Software - Cloud Based

Queue Management System - Cloud Based 

Why use a cloud based system?

Cloud based software is now highly accepted by various businesses. Different types of customer queue management software solutions are used by businesses operations to better serve their customers for their business operations. The customer queue management software creates a virtual queue, and this allows for much improved customer service.

Customer facing companies that are currently looking to deploy queue management systems across multiple locations, the preferred architecture is for a Cloud based queue management systems. The previous set up of installing a separate on-premises software for each Branch location has become inefficient and costly, with the availability of the cloud option.

Advantages:
Having a cloud-based customer queue system would provide the following advantages:

1. Ease of software deployment to each location, since there will be no physical server needed for each location. This results to faster time of setup in each location, since there will be no physical server to configure for each location
2. Lower cost of total ownership, due to reduced hardware items needed.
3. Reduced software maintenance time and cost, since software updates can be rolled out centrally and immediately applied to all locations
4. Ease of gathering customer queue transaction data and staff performance data across different locations.

Disadvantages:

There are still possible disadvantages to a cloud-based Customer Queue System as compared to an on-premise standalone system:

1. There is a heavy dependency on network availability and on a stable internet connection, so that if network or internet becomes intermittent, then the location will not be able to run the customer queue software.
2. A cloud-based software would have a single point of failure. For multiple locations with individual standalone software running independently, this would in fact provide a distributed architecture and prevent a single point of failure. This can be mitigated by setting up a high availability infrastructure with multiple, geographically separated server nodes.

Recommendations:

Having looked into both the advantages and the disadvantages for cloud-based Customer Queue Management Systems, the advantages outweigh the disadvantages for companies to implement a cloud-based system for their Customer Queue Management System.

QueueRite is an enterprise level Customer Queue Management Software being used since 2012. The latest release of QueueRite Cloud Software is perfectly suited to companies looking forward to deploying queue solutions across their multiple branch location, with minimal cost expenditure and minimal time to operation.

Complete information on QueueRite software can be found here https://www.queuerite.com/

A short introductory video for QueueRite Software can also be seen here https://youtu.be/p8VwtswbSvY showing an overview of how the software works.